PagerDuty announced that it has earned the Amazon Web Services (AWS) Resilience Services Competency in the software category, becoming the first AWS Software Partner to receive the designation. The competency, launched at AWS re:Invent 2023, validates PagerDuty’s expertise in designing, deploying, and operating mission‑critical systems that can withstand failures and recover quickly with minimal business disruption.
The AWS Resilience Competency is divided into four categories—Core Resilience, Resilience Design, Resilience Operations, and Resilience Recovery—each requiring rigorous technical validation by AWS experts. PagerDuty’s achievement demonstrates that it meets the highest standards across all four areas, a milestone that few partners have reached. The certification confirms that PagerDuty’s Operations Cloud can be deployed on AWS with built‑in resilience best practices, from automated failover to continuous health monitoring.
By combining its AI‑powered incident‑management platform with AWS’s cloud infrastructure, PagerDuty can now offer customers a certified, end‑to‑end solution that enhances resilience for critical workloads such as online banking, stock‑trading, and e‑commerce. The competency differentiates PagerDuty from competitors like Datadog, ServiceNow, and Splunk, which do not hold the same AWS resilience certification. It also positions PagerDuty to capture a larger share of the growing market for cloud‑native resilience, where enterprises are willing to pay a premium for proven uptime guarantees.
"Achieving the AWS Resilience Competency designation represents a significant milestone in our commitment to help customers build and maintain resilient digital operations," said Jeffrey Hausman, Chief Product Development Officer at PagerDuty. Hausman added that the partnership with AWS empowers customers to respond more effectively during outages, reducing downtime costs and reinforcing PagerDuty’s value proposition as a trusted partner for building always‑on digital experiences.
Enterprise system failures cost businesses an estimated $400 billion annually in lost revenue and productivity, underscoring the market opportunity for resilience solutions. PagerDuty’s certification signals to prospects that its platform can meet the stringent reliability demands of high‑stakes industries, while also leveraging AWS’s global infrastructure and AI services such as Amazon Q and Amazon Bedrock. The certification is expected to accelerate customer acquisition and deepen existing relationships, strengthening PagerDuty’s competitive position in the digital‑operations market.
In summary, PagerDuty’s new AWS Resilience Services Competency validates its technical capabilities, enhances its product offering, and positions the company to capture a growing share of the cloud‑resilience market. The certification is a strategic win that reinforces PagerDuty’s focus on AI‑driven automation and operational excellence, setting the stage for continued growth in enterprise deployments.
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