PLDT Inc. has successfully gone live with the Amdocs Customer Engagement Platform, a significant milestone in its digital transformation journey. This platform is cloud-native and AI-enabled, developed in collaboration with Microsoft.
The new platform modernizes PLDT's end-to-end customer service operations. It is designed to enable faster service rollouts and provide comprehensive end-to-end case management for customers.
This implementation also facilitates real-time network-to-service integration, aiming to redefine next-generation customer experiences. The technological upgrade is expected to improve operational efficiency and customer satisfaction.
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