PTC announced on October 2, 2025 that it has made available new AI‑powered capabilities in its ServiceMax field‑service management solution and Servigistics service‑supply‑chain optimization platform.
The ServiceMax AI enhancements introduce agentic multi‑agent action, enabling faster work‑order execution and smarter parts queries, while the Servigistics AI upgrades provide autonomous orchestration of service planning, troubleshooting, root‑cause analysis, and continuous improvement for service operations.
These AI features extend PTC’s digital‑thread strategy by delivering intelligent, data‑driven insights across the entire service lifecycle, positioning the company to capture higher customer value and accelerate adoption of its cloud‑native service tools.
The launch complements PTC’s existing AI portfolio—including Codebeamer AI, Windchill AI, Onshape AI Advisor, Arena Supply Chain Intelligence, and Arena AI Assistant—strengthening its competitive edge in the industrial software market.
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