Papa John’s International has rolled out a new omnichannel food‑ordering platform powered by Google Cloud’s Gemini Enterprise for Customer Experience, enabling voice and text AI ordering across its mobile app, website, telephone, kiosks, and in‑car systems. The platform is designed to reduce friction, speed up order processing, and personalize the customer journey for the company’s more than 150 million global users.
The partnership makes Papa John’s the first restaurant to deploy Google Cloud’s Food Ordering Agent, a comprehensive AI solution that integrates commerce and customer service on a single intelligence backbone. The agent can interpret natural‑language requests, recommend menu items, and handle re‑ordering, all while learning from past interactions to improve accuracy and speed. By embedding the agent across every touchpoint, the chain aims to create a seamless, “agentic” experience that anticipates customer needs rather than merely responding to orders.
This launch dovetails with Papa John’s broader asset‑light transformation, which includes refranchising its North American system and targeting $75 million in cost savings through supply‑chain and general‑and‑administrative cuts. The AI platform is expected to accelerate those savings by streamlining operations, reducing order‑to‑delivery time, and boosting average ticket size—key levers for improving margins in a highly competitive quick‑service restaurant market.
Chief Digital and Technology Officer Kevin Vasconi said the move “reimagines what’s possible for our customers, making ordering faster, smarter, and more seamless.” President and CEO Todd Penegor added that the partnership will “take personalization to the next level,” enabling the company to anticipate customer preferences and deliver tailored offers. Google Cloud’s Vice President of Global Solutions Carrie Tharp highlighted the platform’s role in ushering the industry into an era of agentic commerce, where AI drives end‑to‑end customer interactions.
The AI initiative positions Papa John’s to differentiate itself from rivals such as Domino’s and Pizza Hut, which are also investing heavily in digital ordering. By becoming the first to deploy a fully integrated AI ordering agent, Papa John’s gains a competitive edge that could translate into higher customer engagement and loyalty. The platform’s rollout is slated to reach all markets by the end of 2026, aligning with the company’s goal of a lean, royalty‑driven business model.
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