Ribbon Communications Inc. announced on September 10, 2025, the launch of Acumen, a powerful new AIOps and automation platform. This platform is designed to help service providers and enterprises navigate complex operational environments and accelerate their transition to autonomous networks.
Acumen empowers operators with end-to-end observability, AI-driven insights, and customizable automation throughout the network lifecycle. It includes out-of-the-box applications built on Ribbon's Analytics and Muse platforms for troubleshooting, KPI dashboards, and data enrichment.
The platform also features Acumen Builder, which enables the creation of custom applications tailored to telecom and critical infrastructure needs, with a low-code/no-code workflow builder and an AI services layer for flexible integration of models and data stores. Acumen supports both Ribbon and third-party components, providing a unified view of network performance and enhancing operational resilience.
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