RADCOM Ltd. announced on February 11, 2025, the integration of its RAN Analytics Solution, part of RADCOM ACE Service Assurance, with ServiceNow. This collaboration leverages AIOps to provide advanced automated complaint resolution for telecom operators.
The new solution offers ticket validation and prioritization, aiming to significantly reduce the time and effort network engineers spend on investigating and resolving technical issues and complaints. It applies AI/ML to correlate complaining subscriber's RAN and core service metrics with customer case impact insights.
Benny Eppstein, CEO of RADCOM, stated that this partnership is a key milestone in expanding the company's portfolio to support service management and customer care. The integration interfaces with ServiceNow TSM (Telecommunications Service Management) to process network-assigned tickets, prioritizing them based on customer impact scores.
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