RingCentral, Inc. and AT&T announced on August 4, 2025, new additions to the AT&T Office@Hand portfolio, including Office@Hand Contact Center, powered by RingCX™, and Office@Hand RingSense, a conversational intelligence solution. This expansion leverages RingCentral's AI communications expertise with AT&T's reliable network.
Office@Hand Contact Center delivers an AI-powered customer experience through a unified platform that consolidates interaction management from over 20 channels. Built-in AI capabilities provide automated transcripts, call scoring, coaching insights, and post-interaction speech and text analytics to help agents and supervisors resolve issues faster.
Office@Hand RingSense, a conversational intelligence solution, is designed to improve the performance of sales and support teams with in-depth post-call analysis, including automatic transcripts, summaries, and sentiment analysis. These new capabilities are available to all customers, aiming to enhance customer experience and operational efficiency on a cost-effective, easy-to-implement platform.
The content on BeyondSPX is for informational purposes only and should not be construed as financial or investment advice. We are not financial advisors. Consult with a qualified professional before making any investment decisions. Any actions you take based on information from this site are solely at your own risk.