RingCentral, Inc. and BT announced on February 19, 2025, the launch of Cloud Work RingCX™, an AI-powered cloud-based contact center platform. This solution is designed to be easy to use and deploy, empowering corporate and public sector organizations working with BT to deliver exceptional customer experiences through voice and messaging apps.
Homayoun Razavi, General Manager, Global Strategic Partnerships at RingCentral, stated that this launch represents a significant evolution in their decade-long strategic partnership with BT. The solution leverages BT’s network leadership and RingCentral’s industry-leading technology in Unified Communications and Contact Center.
Cloud Work RingCX seamlessly integrates voice calls with over 20 digital channels, offering businesses flexibility to scale contact center operations while maintaining high-quality service. With a planned rollout to small and medium business customers later this year, Cloud Work RingCX will become BT’s lead Cloud Contact Center offering for this segment.
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