RingCentral, Inc. announced on June 30, 2025, the general availability of its AI Receptionist™ (AIR), an AI phone agent that uses generative AI to automatically answer customer questions and transfer callers. AIR now serves over 2,000 organizations, marking a transformative shift in front-office communications management.
New features for AIR include Spanish language support, call analytics, and multi-location support, expanding its capabilities and market reach. Kira Makagon, President and COO of RingCentral, highlighted AIR as a Voice AI Agent that is always-on, trainable, and fluent in business nuances, transforming inbound voice calls into a strategic, revenue-generating channel.
Customers across various sectors are experiencing significant benefits. Integral Recruiting Services reported filtering out 90% of spam calls, while Owen Security noted saving agents 2-4 hours per day, a 50% decrease in time spent on inbound calls. Big Think Capital replaced a $3,000/month receptionist with AIR, reallocating 10% of their team's time.
RingCentral AI Receptionist is offered with a transparent, usage-based pricing model of $39 per license, including 100 minutes of use, with flexible 100-minute bundles for additional minutes. This makes AI-powered voice automation accessible and cost-effective for businesses of all sizes, maximizing value with minimal investment.
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