RingCentral, Inc. announced on December 2, 2024, an enhanced Zendesk integration with the launch of Zendesk Talk Partner Edition for RingEX™. This solution seamlessly embeds RingEX’s world-class voice capabilities and rich call data directly into the Zendesk customer support platform.
The integration is designed to empower users with streamlined workflows and actionable insights, ultimately personalizing customer support interactions. By bringing RingEX capabilities into Zendesk, agents can access critical call information and manage communications more efficiently within a single interface.
This move aims to improve agent productivity and customer experience by providing a unified view of customer interactions. The enhanced integration reinforces RingCentral's commitment to an open platform philosophy and deep integrations with widely used business applications.
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