RingCentral, Inc. announced on October 31, 2024, that its AI Assistant, powered by RingCentral AI, is now included in RingEX at no additional cost for customers. This integration aims to enhance daily operations and free up employee time for more strategic work.
The AI Assistant automatically generates detailed, real-time notes for phone calls and helps write, polish, and translate texts and chats. It also summarizes meetings with crisp action items, streamlining communication workflows. Early access customers reported significant improvements, with 92% finding AI call notes important and 84% noting improved call engagement.
For instance, the Detroit Pistons' VP of IT, Paul Rapier, stated that AI-powered note-taking has been a game-changer for their operations, enhancing organization and alignment. This feature is initially available in the U.S., with additional skills and an international rollout planned for early 2025.
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