Charles Schwab Bank was recognized on May 29, 2025, as ranking #1 in customer satisfaction among both checking and savings providers in the J.D. Power 2025 U.S. Direct Banking Satisfaction Study. This marks the seventh consecutive year Schwab Bank has achieved the top ranking among checking providers.
This is the first time Charles Schwab Bank has also ranked #1 in customer satisfaction among direct bank savings account providers. The bank scored highest in multiple dimensions of customer satisfaction within both segments.
Paul Woolway, CEO of Charles Schwab Bank, stated that this recognition demonstrates the value the bank delivers in meeting client banking needs as an integrated part of their overall wealth management experience, reinforcing Schwab's 'Through Clients' Eyes' strategy.
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