ReturnPro has launched a new Returns Portal App on the Shopify App Store that moves merchants beyond simple return initiation. The app connects Shopify merchants to a full reverse‑supply‑chain network, allowing returned items to be inspected, refurbished, and resold through more than 1,000 drop‑off locations and 12 processing facilities across the United States, Mexico, and Canada. The integration gives merchants a single dashboard to track every step of the return journey, from customer request to final disposition.
The app is offered in three subscription tiers—Starter, Growth, and Enterprise—priced at $49, $99, and $199 per month, respectively. Each tier includes a set number of return authorizations, automated AI‑driven grading of returned goods, and access to ReturnPro’s refurbishment labs. The Enterprise tier adds dedicated account management and custom reporting, while the Growth tier offers a 10% discount on processing fees for high‑volume merchants. Pricing is designed to scale with merchant size and return volume, making the solution attractive to both small and large e‑commerce businesses.
ReturnPro positions itself against other Shopify return apps such as Loop Returns, ReturnGO, AfterShip Returns, Return Prime, and Happy Returns by offering a truly end‑to‑end solution that includes post‑return value recovery. Unlike many front‑end focused apps, ReturnPro’s platform handles inspection, refurbishment, and resale, turning returns into a potential revenue stream. The app is especially suited for merchants with high return rates—such as apparel, electronics, and home goods—who need to recover value quickly and maintain customer satisfaction.
The launch comes amid a rapidly expanding reverse‑logistics market, projected to reach $200 billion by 2028. Shopify’s ecosystem, which hosts over 4 million merchants, provides a large addressable market for ReturnPro’s solution. By entering the Shopify App Store, ReturnPro taps into a platform that already supports a wide range of logistics and fulfillment partners, positioning the company to capture a share of merchants looking to streamline returns and improve profitability.
For merchants, the app offers a tangible way to convert returns into secondary revenue. By automating inspection and refurbishment, merchants can sell returned items at a discount or through dedicated resale channels, offsetting the cost of returns. The integration also reduces manual labor and improves data visibility, enabling merchants to identify return patterns and adjust inventory or product quality accordingly. Overall, the launch signals ReturnPro’s intent to deepen its footprint in the e‑commerce ecosystem and to capitalize on the growing demand for sustainable, cost‑effective reverse‑logistics solutions.
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