Spok, Inc. announced it earned top honors for the eighth consecutive year in a Black Book Market Research survey focused on secure messaging and clinical communications solutions. This consistent recognition highlights Spok's sustained commitment to customer satisfaction and product reliability within the healthcare industry.
For the first time, Spok was also recognized as the leading performer in the new category of critical alert messaging and management solutions. This new accolade underscores the company's expanding capabilities and leadership in specialized, high-stakes communication areas crucial for patient safety.
Spok received the highest honors for customer satisfaction across 12 of the 18 key performance indicators measured for secure messaging, including messaging delivery speed, reliability, and clinical workflow integration. For critical alert messaging, the company was top-rated for metrics such as alert accuracy, usability by clinicians, and impact on patient safety and clinical outcomes.
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