SoundThinking, Inc. opened a 1,872‑square‑foot Alert Review Center (ARC) in downtown Orlando on December 17, 2025. The new facility will house the company’s SafePointe alert‑review operations, creating nearly 30 full‑time public‑safety positions and providing a permanent, centralized hub for human‑in‑the‑loop review of alerts generated by its AI‑enabled weapons‑detection system.
The ARC will enable real‑time, human‑in‑the‑loop review of SafePointe alerts for hospitals, casinos, corporate campuses and other high‑traffic venues nationwide. By consolidating functions that were previously spread across multiple states, SoundThinking aims to improve collaboration, training consistency and response coordination, thereby reducing the time between alert detection and human verification.
The opening of the center is part of SoundThinking’s broader shift from a single‑product company to a platform‑based business under the SafetySmart umbrella. The company has been expanding SafePointe’s deployment in healthcare settings, driven in part by California’s AB 2975 mandate for automated weapons detection in hospitals. The new ARC supports this expansion by providing the operational backbone needed to scale the platform while maintaining high‑quality review standards.
SoundThinking’s recent financial results provide context for the investment. In Q3 2025, the company reported a 4% year‑over‑year revenue decline to $25.1 million and missed earnings expectations, citing delayed high‑margin contracts. The company lowered its full‑year revenue guidance and adjusted EBITDA margin target, reflecting headwinds from contract delays and a shift in focus toward the SafetySmart platform. The ARC investment is therefore a strategic cost‑control and efficiency measure designed to support long‑term growth while addressing short‑term financial pressures.
CEO Ralph Clark said the Orlando center “strengthens team cohesion and taps into the region’s strong talent market.” He added that the company is “proud to invest in the region and to support safer public spaces through responsible, human‑in‑the‑loop alert review.” The move signals SoundThinking’s commitment to operational excellence amid a challenging earnings environment.
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