TaskUs, Inc. announced strategic partnerships with Decagon and Regal, two prominent agentic AI platform companies, to further transform customer support through intelligent automation. These collaborations are set to augment TaskUs's recently launched agentic AI consulting practice.
CEO Bryce Maddock stated that the agentic AI solutions from Decagon and Regal are expected to reduce customer support costs by 25-50% while significantly improving service quality. TaskUs plans to leverage its deep understanding of client workflows to train these AI models and integrate them across digital and voice channels.
The company will apply these new agentic AI solutions to its own internal operations, deepening its ability to integrate the technology into workflows and customer interactions. This proactive approach aims to maintain human oversight while building teams of skilled AI users, ensuring a hybrid model for future customer support.
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