TaskUs announced the full implementation of Sanas’ advanced AI-powered Noise Cancellation technology with omni-directional capabilities and speech enhancement across its global operations. This strategic move aims to significantly improve call clarity and boost agent effectiveness.
The company upgraded 20,000 of its Teammates to the latest generation of Sanas, replacing a generic noise cancellation solution. This deployment enables TaskUs to remove background noise from every voice in every conversation, enhancing the overall customer experience.
This initiative is grounded in TaskUs's people-first culture, investing in tools that support clear, natural-sounding conversations for Teammates, regardless of their work environment. The partnership is expected to deliver improvements across key performance metrics, including agent morale, confidence, and retention.
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