Teladoc Health announced the launch of an enhanced 24/7 Care service on January 12, 2026, expanding its virtual urgent‑care offering to cover a broader set of conditions, integrate specialist input, and provide real‑time prescription benefit checks. The update builds on Teladoc’s flagship 24/7 Care platform and is powered by the company’s Prism care‑delivery system, which aggregates data, facilitates referrals, and supports AI‑driven documentation.
The new service allows care teams to address preventive needs, connect patients to additional in‑network care, and support broader health outcomes across Teladoc’s integrated care network. By expanding the range of treatable conditions and embedding specialist expertise, the platform aims to resolve about 95 % of member concerns in a single visit and to increase the proportion of patients who act on preventive recommendations from 70 % to higher levels, according to company statements.
Teladoc’s strategy is to move beyond transactional virtual visits and become the “front door” for both urgent and preventive care. The Prism platform’s data integration and AI capabilities enable the company to coordinate care across its network, a feature that differentiates Teladoc from direct‑to‑consumer competitors such as Hims & Hers and Ro, which focus on isolated treatments. The enhanced 24/7 Care service is therefore positioned to strengthen Teladoc’s competitive advantage in the growing virtual‑care market.
Kelly Bliss, Teladoc’s President of U.S. Group Health, said the company “continues to innovate and raise expectations about the value that can be created in virtual visits.” The quote underscores Teladoc’s focus on delivering integrated, high‑value care experiences that can reduce overall health‑plan costs and improve member satisfaction.
The announcement follows a period of revenue decline and net losses for Teladoc, which has prompted the company to emphasize strategic investments in technology and care integration. The enhanced 24/7 Care service is part of Teladoc’s broader effort to drive growth through expanded service offerings and deeper integration with health‑plan partners, aiming to capture a larger share of the virtual‑care market while maintaining cost efficiency.
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