Thryv Holdings, Inc. released results from its second annual AI and Small Business survey on July 17, 2025, indicating a dramatic increase in AI adoption among small businesses. Current AI usage jumped from 39% in 2024 to 55% in 2025, representing a 41% surge.
The survey, conducted in May 2025 with 540 small business decision-makers, found that 80% of current AI users believe it is essential for reaching new customers, and 78% consider it necessary to meet rising consumer expectations for speed and personalization. AI adoption was particularly strong among companies with 10 to 100 employees, increasing from 47% to 68% year-over-year.
Grant Freeman, President of Thryv, noted that small businesses are rapidly implementing AI to save time, reduce costs, and compete more effectively. The survey also revealed that 67% of users agree AI reduces pressure on staff, and 46% believe it makes them less reliant on employees, highlighting AI's role in operational efficiency and navigating economic uncertainty.
The content on BeyondSPX is for informational purposes only and should not be construed as financial or investment advice. We are not financial advisors. Consult with a qualified professional before making any investment decisions. Any actions you take based on information from this site are solely at your own risk.