TTEC announced new contracts with several global retail banks in Latin America, including a top‑three institution, expanding its nearshore customer‑experience footprint across Mexico, Colombia, and Brazil.
The new agreements build on TTEC’s existing delivery centers, where the company has delivered a 17 % rise in customer‑experience scores and a 15 % drop in average handle time for a major money‑transfer client, underscoring the effectiveness of its bilingual support model.
While the announcement does not disclose the exact revenue impact, the contracts are expected to increase the company’s Latin‑American revenue share beyond the 35 % reported in the prior year. TTEC’s Q3 2025 earnings showed a 1.9 % decline in consolidated revenue to $519 million and a drop in adjusted EBITDA to $43 million, reflecting broader market headwinds.
Management highlighted that the new banking engagements are part of a broader strategy to diversify revenue streams and accelerate the adoption of AI‑enabled CX solutions. CEO Ken Tuchman said the company is strengthening its foundation while investing in high‑return verticals, signaling confidence in long‑term growth despite short‑term margin pressure.
Analysts have noted the company’s low valuation multiples and cautious outlook, citing the recent earnings miss and revenue decline. However, the new contracts are viewed as a positive step toward offsetting the decline in the Engage segment and supporting future revenue growth in the financial services sector.
The contracts reinforce TTEC’s positioning as a preferred CX partner for Spanish‑ and Portuguese‑speaking banks seeking cost‑effective, high‑quality support, and they are expected to contribute to the company’s ongoing expansion into high‑growth regions.
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