PayJunction, a tech-focused payments company, announced an integration with Twilio to enable businesses to automate and scale their phone payment operations. This collaboration allows PayJunction merchants to deploy AI-driven Interactive Voice Response (IVR) solutions for secure phone payment processing.
The integration aims to eliminate manual processes, thereby saving time and money for businesses, and reducing errors. By leveraging AI-driven IVR, companies can significantly lower customer wait times and increase order capacity, which research indicates can boost customer satisfaction.
This Twilio connection also provides Independent Software Vendors (ISVs) with a no-code payments integration option, allowing them to create tailored payment experiences without extensive development resources. This expands the utility of Twilio's platform into the payment processing domain.
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