Twilio announced a collaboration with Cedar, a patient financial experience platform, to power Cedar's patient communications across SMS and Voice. This partnership includes leveraging Twilio's AI-powered ConversationRelay service to improve patient financial experiences, drive operational efficiency, and reduce provider costs.
The initiative aims to streamline patient interactions regarding healthcare bills, which can be complex and overwhelming. By integrating Twilio’s scalable communications technology, Cedar can enhance accessibility and create a more intuitive financial experience for patients.
Twilio’s ConversationRelay service, designed for robust natural voice AI agents, is expected to support HIPAA-eligible use cases in the coming weeks for healthcare providers. This expansion into a regulated sector highlights Twilio's ability to meet stringent industry requirements and unlock new market opportunities with its AI solutions.
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