Twilio announced an integration with OpenAI to bring the company's new Realtime API to the Twilio platform. This integration introduces streaming speech-to-speech (S2S) capabilities, enabling over 300,000 Twilio customers and more than 10 million developers to build advanced conversational AI virtual agents.
The new capabilities leverage OpenAI’s flagship multilingual and multimodal GPT-4o model, allowing for more natural, real-time AI voice interactions at scale. This development is expected to reduce operational costs for businesses and drive higher customer satisfaction by creating more human-like voice experiences.
This integration builds on existing OpenAI and Twilio product collaborations and is particularly relevant for customer service and sales, offering both operational efficiency and improved customer outcomes. Twilio's platform now simplifies the creation and deployment of these agents, which previously required stitching together multiple vendors and solutions.
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