Upland Software announced the launch of Sidekick by Upland Panviva, an AI-powered agent assistant designed for contact centers. Sidekick aims to deliver compliant and contextualized knowledge to agents, particularly in highly regulated industries such as healthcare, utilities, and banking.
Panviva Sidekick functions as an out-of-the-box assistant, enabling agents to utilize AI search seamlessly and provide real-time guidance to customers. The solution leverages Generative AI curation, approved by business experts, to ensure accuracy and compliance.
Sean Coleman, Senior Vice President and General Manager of Knowledge and Contact Center Management solutions at Upland Software, stated that Panviva has been a backbone for driving compliance for over two decades. Sidekick solidifies the product’s impact on next-generation agent guidance by utilizing Smart Snippets and AI search.
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