United Rentals has rolled out its AI‑powered Manual Assist application to more than 4,000 service‑team users across its global rental network, a move that builds on the tool’s initial launch earlier this year. The web‑based platform, developed in partnership with Amazon Web Services, gives technicians instant, AI‑generated guidance and on‑demand access to thousands of equipment‑manufacturer manuals.
The new rollout is designed to cut repair times, reduce equipment downtime, and boost fleet utilization on job sites. By enabling technicians to diagnose issues faster and pull the correct procedures from the cloud, the tool is expected to keep more machines in service and increase the number of rentals that can be delivered to customers each day.
United Rentals’ leadership frames the expansion as a key element of its Worksite Performance Solutions strategy, which focuses on digital tools and advanced equipment technologies to improve project efficiency. The company’s CEO and senior technology officer have highlighted the role of generative AI in expanding employee capacity and delivering greater value to customers, underscoring the strategic importance of the initiative.
Tony Leopold, United Rentals’ Senior Vice President and Chief Technology and Strategy Officer, said the tool “helps our service teams get more equipment back into service faster, which directly improves fleet utilization.” Rich Geraffo, Vice President and Managing Director for AWS North America, added that the partnership “demonstrates the meaningful impact AI can have across industries.”
United Rentals operates 1,639 rental locations in North America, 41 in Europe, 40 in Australia, and 19 in New Zealand, with a fleet valued at $22.82 billion and approximately 27,900 employees. The scale of the company’s operations means that improvements in service efficiency can translate into significant cost savings and revenue growth across its portfolio.
The content on BeyondSPX is for informational purposes only and should not be construed as financial or investment advice. We are not financial advisors. Consult with a qualified professional before making any investment decisions. Any actions you take based on information from this site are solely at your own risk.