Waystar announced on June 23, 2025, the results of a commissioned study by Forrester Consulting, revealing that AI is becoming mission-critical in revenue cycle management (RCM) due to its proven impact and measurable return on investment. The study, 'AI in Healthcare Payments Software: A Strategic Imperative,' found that 82% of healthcare leaders consider AI integral to their RCM operations.
The research, based on responses from over 300 healthcare leaders, indicated that 70% identify AI as a top organizational priority. AI is delivering significant improvements in key revenue cycle metrics, including 13-37% gains in claim accuracy, payment speed, and workforce efficiency.
Matt Hawkins, CEO of Waystar, stated that the research reinforces the industry trend where AI is no longer theoretical but fundamentally reshaping provider operations. Healthcare organizations are increasingly relying on proven RCM software providers like Waystar to deploy AI effectively.
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