Waystar announced on March 4, 2025, the results of a comprehensive Qualtrics market survey identifying top revenue cycle management (RCM) trends for 2025. The study, which surveyed 600 healthcare RCM, finance, and technology leaders, revealed that 92% prioritize AI and advanced automation.
Healthcare leaders are actively focusing on AI and advanced automation to address critical challenges such as rising administrative costs, increasing claim denials, and cybersecurity threats. Patient Access and Claim Management emerged as the top RCM functions prioritized for automation investment.
Matt Hawkins, Chief Executive Officer of Waystar, stated that healthcare leaders are clear on their investment priorities for 2025, with AI and advanced automation being critical for improving efficiency, accuracy, and security. Waystar is focused on delivering AI-powered software that maximizes ROI for providers.
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