Yelp Inc. today announced its Spring Product Release, introducing 15 new features and updates aimed at streamlining the hiring of service professionals and enhancing the dining experience. These updates further integrate AI into the platform to improve efficiency and communication.
Key AI-powered features include photo recognition in Yelp Assistant, which automatically identifies and understands project needs from uploaded images, and response quality badges that use large language models (LLMs) to highlight helpful replies from service pros. These tools are designed to facilitate smarter connections between consumers and businesses.
For restaurants, Yelp introduced new tools for Yelp Guest Manager, including Guest Experience Surveys, enhanced analytics, and a redesigned party management interface. The company also announced plans to begin testing AI-powered call answering services for both service professionals and restaurants, aiming to help businesses manage calls and capture leads more effectively.
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