Yext, Inc. announced the launch of its expanded AI Review Generation solution on October 8, 2024. This new feature enables multi-location enterprises to request and manage reviews across more than 80 supported review sites, including Google and Facebook, in addition to their own channels.
The AI Review Generation tool streamlines the collection, management, and response workflows within a single platform. It incorporates generative review responses and automated replies, allowing businesses to manage numerous reviews quickly and enhance customer engagement.
This expansion builds on the recent launch of Yext Social and reinforces Yext's leadership in AI-driven reputation management solutions. The company states that 71% of customers consider reviews crucial to brand trust, and 69% expect responses within a week, highlighting the importance of this enhanced capability for improving star ratings and customer credibility.
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