Yum! Brands announced on March 18, 2025, an industry-first collaboration with NVIDIA to accelerate the development and deployment of cutting-edge AI solutions across its global restaurant portfolio. This partnership aims to revolutionize various aspects of restaurant operations.
The collaboration will focus on AI-powered voice-automated drive-thru and call center operations, computer vision technology for back-of-house efficiency, and advanced restaurant intelligence. Yum! Brands will retain ownership of the intelligence derived from this partnership, allowing for tailored customization.
AI-powered voice-ordering solutions are slated for rollout at 500 restaurants across Yum!'s brands in the second quarter of 2025. This strategic investment in AI is foundational, positioning Yum! at the forefront of what management believes will be the 'new operating system of restaurants'.
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