Sprinklr announced an expanded partnership with Aramex, a global leader in logistics and transportation, to revolutionize digital customer experience across more than 65 countries. This collaboration signifies a major commitment to AI-driven customer interactions at scale.
Aramex will leverage Sprinklr’s Case Management, Sprinklr Voice, and Conversational AI to enhance its customer service operations. This builds upon their existing modernization efforts with Sprinklr Service since 2022.
Since launching the initial partnership, Aramex has automated 90% of cases and saved over a million agent hours annually. This transformation has reduced case resolution delays, boosted customer satisfaction, and optimized operational costs, demonstrating the tangible value of Sprinklr's platform.
The partnership underscores Sprinklr's ability to deliver world-class customer experience with its AI-powered Contact Center as a Service (CCaaS) and 24/7 customer care. Aramex's Chief Digital and Technology Officer, Francoise Russo, stated that Sprinklr is helping them scale seamless, real-time interactions while boosting operational efficiency.
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