Sprinklr announced it has been named a Strong Performer in The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025 report. This recognition highlights Sprinklr's growing presence and capabilities in the CCaaS market.
The report evaluated various vendors in the CCaaS space, acknowledging Sprinklr's offerings. This positioning is significant as Sprinklr continues to harden and expand its Service offering as part of its ambidextrous strategy.
Sprinklr Service delivers end-to-end, AI-powered customer support across more than 30 digital, social, and voice channels. This recognition by an independent research firm validates the effectiveness of its digital-first approach to customer service.
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