SP Electricity North West, the British electricity supplier that serves more than five million customers, entered into a multi‑year support agreement with Rimini Street to resolve long‑standing SAP ECC issues. The deal gives Rimini Street responsibility for ongoing maintenance, system optimization, and a single‑sign‑on solution that eliminated hundreds of thousands of pounds in overhead costs for the utility.
The contract specifically addresses a persistent problem with password‑reset tickets that had been generating 99 % fewer tickets after the single‑sign‑on implementation, freeing up roughly 10 % of the service desk team’s time. The optimization also removed a legacy bottleneck that had been costing the company a significant portion of its IT budget each year.
While the financial terms of the agreement were not disclosed, the partnership is expected to generate recurring revenue for Rimini Street and is a key reference for future engagements in the energy sector. The deal underscores Rimini Street’s strategy of extending the life of legacy SAP ECC systems, a service that has become increasingly valuable as SAP’s mainstream support for ECC 6.0 is set to end in 2027.
Rimini Street’s recent earnings reports show a slight decline in revenue—$104.2 million in Q1 2025 and $97.8 million in Q3 2025—yet the company has improved its gross margin to 61 % in Q1 2025 from 59.8 % the prior year. Net income remains negative at $36.27 million for 2024, but the firm’s active client base grew to 3,155 as of September 30 2025, a 1.9 % increase. These figures illustrate the company’s focus on high‑margin, long‑term support contracts in regulated industries such as utilities.
Mark Ingleby, IT Supplier Relationship Manager at SP Electricity North West, said the partnership places Rimini Street “one of our top 10 critical suppliers,” highlighting the strategic importance of the relationship. Ahmed Magdy, Senior Professional Services Director at Rimini Street, added that the firm “prioritizes our clients’ unique processes and delivers real‑world solutions that fit their timelines, budgets and visions.”
The deal has broader implications for the ERP market. By providing a cost‑effective alternative to SAP’s RISE with SAP and cloud migrations, Rimini Street is positioned to capture a share of the $10 billion‑plus SAP maintenance market that is expected to shrink as customers move to S/4HANA. For SP Electricity North West, the contract offers a stable, low‑cost path to maintain critical business systems while deferring a costly upgrade, reinforcing the utility’s long‑term technology roadmap.
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